FAQ

The information on this site is intended only for the use of those aged 18 and over

Frequently Asked Questions

1. I’ve registered as a participant or as a fan and filled in the form. What should I do now?

You’ll receive a letter within 10 days at the e-mail address that you indicated on the form, with confirmation that the form was received. But for full registration, you need to pay the registration fee within 10 calendar days to the account indicated for fee payment. The organizing committee cannot accept a form without payment of the fee, and you will not receive a participant or fan ticket. Other questions about registration confirmation may be directed to registration@russianopengames.ru

2. I’ve registered as a competitor and filled in the form. What should I do now?

You’ll receive a letter within 10 days at the e-mail address that you indicated on the form, with confirmation that the form was received. But for full registration, you need to pay the registration fee within 10 calendar days to the account indicated for fee payment. The organizing committee cannot accept a form without payment of the fee, and you will not receive a competitor’s ticket. Other questions about registration confirmation may be directed to registration@russianopengames.ru

3. When will I receive a participant’s or a competitor’s ticket?

You will receive tickets on the first day of the Games, 26 February, before the Opening Ceremony. The place and time of registration and ticket distribution will be announced soon.

4. I do not want to register for personal reasons, but I really want to take part in the competitions. May I participate without registering?

No, you may not. If you do not wish to register under your real name, you may use any pseudonym.

5. Do I have to be LGBT (lesbian, gay, bisexual or transgender) in order to take part in the Games?

No, you don’t. You only have to be tolerant toward the LGBT community.

6. I paid the fees to the account indicated. Who can confirm that the money was received and that I may participate?

After paying the fees, you need to make a scan or a copy of the receipt (if there is one) and send it to info@russianopengames.ru

7. I don’t live in Moscow, but I would like to come participate in the Games. Who can help me with purchasing tickets for travel?

You need to purchase tickets yourself. For rail tickets in Russia, visit www.rzd.ru. For airline tickets, visit your preferred travel website or www.aeroflot.ru.

8. I’m coming to Moscow to participate in the Games from another city. Who can help me with accommodation?

You can reserve a hotel room yourself at www.booking.com. If you cannot pay for accommodation in a hotel, then the organizing committee can place you in the house of one of the Moscow participants free of charge. Write to accomodation@russianopengames.ru. Applications for homestays will be accepted through 1 February 2014.

9. I’m not a Russian citizen. Do I need a visa to participate in the Games? If yes, who can help me get one?

A visa for entry into Russia and a stay on Russian territory is necessary for citizens of most foreign countries, with the exception of some members of the Commonwealth of Independent States and neighboring countries, that Russia has concluded special agreements with about a visa-free regime. States whose citizens do not need a Russian visa are Belarus, Ukraine, Kazakhstan, Azerbaijan, Kyrgyzstan, Uzbekistan, Armenia, and Moldova. Citizens of Lithuania, Latvia, Estonia, Georgia, the United States, Canada, and Latin American, Western European, African, Asian and a range of other countries may not enter Russia without a visa. To participate in the competitions, an ordinary tourist visa is enough for citizens of these countries. For questions about invitations to receive a Russian visa, please write to registration@russianopengames.ru

10. Will it be safe to participate in the Games? Are violence or attacks by unfriendly radical groups on Games participants a possibility?

It will absolutely be safe. All events will be guarded by a professional security organization. Neither the venues where Games events will take place nor their addresses will be shown in any open or public forum. This information will be communicated exclusively to registered participants who have paid all necessary fees.

11. I’m not going to be able to pay the fees (either registration or competitor) before the start of the Games. May I pay them on the first day and take part in the competitions and the cultural programme?

No. Payment must be made within 10 calendar days after filling out the application. In the event that you can’t pay, you must fill out an online application for financial support (outreach) before 31 December 2013 at LINK and write to outreach@russianopengames.ru

12. May I receive financial support (outreach) as competition for fees and to cover travel expenses?

In the event that you can’t pay the fees, you need to fill out an online application for financial support (outreach) before 31 December 2013 at LINK and write to outreach@russianopengames.ru. Please note that all participants may submit an application except for those who live in Moscow and the nearby Moscow region. The organizing committee has the right to give financial support according to its own discretion and not to explain the reason for a denial.

13. If I get injured during the competitions, will I get immediate medical assistance from a doctor at the venue? Do I need to pay for medical services?

During all the competitions taking place as part of the Games, a doctor will be on duty for urgent medical care. This treatment will be free for all participants, and any ambulance service may be free, as well. Any further hospital treatment or hospitalization is possible with presentation of an automatic insurance policy or (for Russian citizens) an optional insurance policy. For foreign nationals, further treatment or hospitalization will be paid according to the hospital’s assessment. Please make sure your insurance policy includes coverage for participation in organized sports abroad before traveling to the Games.

14. Will food and drink be supplied during the Games? What kind? Is the cost of food included in the participation fees?

The organizing committee will try to arrange with the venue that a cafe will be open, where you can get lunch or dinner. The registration and competition fees do not include the cost of food.

15. I don’t know how to travel around Moscow. Will there be an information number where I can find how to get to the venues?

Yes, an informational telephone number will operate from 23 February through 2 March 2014. The number will be announced on the website a few weeks before the start of the Games.

16. I’m coming to Moscow for the first time to participate in the Games. Will someone be able to meet me at the train station or airport?

Unfortunately, the organizing committee cannot meet all Games participants, but if someone definitely can, then the committee will try to have a person meet you. Write to accomodation@russianopengames.ru with your request.

17. Will there be access to the venues for participants in wheelchairs?

The organizing committee will do everything possible to ensure that handicapped access is available to all venues, for both sport and non-sport events. For more information, please write to accomodation@russianopengames.ru

18. May participants with disabilities receive some help from the organizing committee?

 Participants with disabilities may participate fully in the sport, cultural and educational events without restriction. They will receive priority for financial assistance (outreach) for participation in the Games. The organizing committee will do everything possible to provide all necessary support and help! With any further questions, please write to accomodation@russianopengames.ru

 19. Will there be any social events for participants and fans at the Games?

 Yes. On the first day of the Games, 26 February, there will be time for participants to become acquainted. The whole cultural programme provides informal socializing for Games participants. Look out for additions to the programme on the website.